As a 10x Salesforce Certified Professional and 2-Star Trailhead Ranger with 15+ Superbadges and over 4 years of hands-on experience in Salesforce customization, configuration, and solutioning across Sales Cloud and Service Cloud, I love turning complex processes into elegant, scalable solutions that boost productivity and deliver measurable business impact. Passionate about innovation and business transformation, I design automation-first workflows, frictionless support experiences, and admin-friendly architectures — then share what I learn with the global Salesforce community. When I’m not architecting better support flows or polishing Apex triggers, you’ll find me leveling up on Trailhead, mentoring peers, or writing practical how-tos for admins and developers.