Service teams today handle inquiries across multiple channels like phone, chat, social media, andof course, email. While email is still one of the most common ways customers reach out, managing a shared inbox can quickly become messy. Messages get buried, cases slip through the cracks, and tracking performance becomes difficult. That’s where Salesforce Email-to-Case comes … Read more
In the modern enterprise, managing dozens of usernames and passwords is a significant challenge for user productivity and a critical vulnerability for security. Single Sign-On (SSO) provides an elegant solution, allowing users to authenticate once with a central Identity Provider (IdP) and gain secure, seamless access to all their applications, including Salesforce. This comprehensive guide … Read more
In Salesforce, you often need to add files (like PDFs or pictures) to records . While Salesforce has a standard feature for this, building your own file uploader with a Lightning Web Component (LWC) gives us more control over how it looks and works. This Salesforcehours guide will help you, step by step, how to … Read more
In the world of sales, speed and efficiency are everything. Sales Development Representatives (SDRs) are often buried in repetitive tasks like sending follow-up emails and logging activities, taking valuable time away from what they do best for building relationships with customer and qualifying leads. Salesforce is changing the game with a powerful new tool: THE … Read more
Salesforce Experience Cloud is a powerful digital platform that allows organizations to create personalized websites, portals, and mobile applications for customers, partners, and employees. It integrates seamlessly with Salesforce CRM, helping businesses improve user engagement, streamline support, and facilitate knowledge sharing. This guide provides a detailed, step-by-step walkthrough to get your community up and running. … Read more
If you’re in the Salesforce ecosystem, you’ve undoubtedly heard the buzz around Agentforce in every big Events like Dreamforce . This guide from Salesforcehour is designed for beginners. We’ll try to break down everything you need to know in simple terms, so you can quickly get up to speed on one of the most exciting … Read more
Whether you’re aiming for a role as a Salesforce Administrator, Consultant, or Business Analyst, a deep understanding of Sales Cloud is non-negotiable. It’s the core of most Salesforce implementations and the engine that drives revenue for countless businesses. This Salesforcehours guide have 35 scenario-based questions, broken down by topic, to ensure you’re prepared for whatever … Read more
Have you ever encountered “An internal server error has occurred” in Salesforce . You’re in the middle of a critical task in Salesforce updating a record, running a report, or deploying a change set and suddenly, your screen goes white and internal server error message appears: “An internal server error has occurred” accompanied by a … Read more
What is Dreamforce, really? This beginner’s guide breaks down everything you need to know about Salesforce’s epic annual event. We cover what happens, who should attend, why it’s worth it, and essential tips for first-timers. Whether you’re an admin, developer, or business leader, discover why Dreamforce is a career-changing experience.
Welcome to Salesforce Hours! If you’re looking to sharpen your Salesforce development skills with real-world examples and practical tutorials, you’re in the right place. In this Part 2 of our “Salesforce Apex Trigger Scenarios Example “, we’re diving into some of the most common and sometimes tricky use cases you’ll come across when working with Apex … Read more